Setting, monitoring, and achieving KPIs in veterinary practice: Achieving success with key performance indicators starts with promoting a vision, mission, and purpose that each of your staff members can believe in

Authors :: Nelson, Nicholas
Source :: DVM 360. May, 2021, Vol. 52 Issue 5, p54, 2 p.
Publication Year :: 2021
Abstract: There was very little precedent veterinary business leaders could draw from when COVID-19 hit last year. Our practices, playbooks, and continuity plans were put to the test as patient loads [...]

Subjects :: Veterinary hospitals -- Customer relations -- Human resource management -- Quality management
Company personnel management
Health
Zoology and wildlife conservation

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