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ACSI: Airline Passenger Experience Improves During Pandemic, but Hotels Struggle to Satisfy Fewer Guests
- Source :
- Entertainment Close-up. December 31, 2020
- Publication Year :
- 2020
-
Abstract
- Before the pandemic, customer satisfaction among the travel industries tracked by the American Customer Satisfaction Index (ACSI) was mixed. According to a media release, airlines had been gradually trending upward [...]
Details
- Language :
- English
- Database :
- Gale General OneFile
- Journal :
- Entertainment Close-up
- Publication Type :
- Periodical
- Accession number :
- edsgcl.647089095