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How CRM Can Drive Sales

Authors :
Cohen, Andy
Source :
Sales & Marketing Management. July, 2000, Vol. 152 Issue 7, p16
Publication Year :
2000

Abstract

IMPLEMENTING NEW CUSTOMER relationship management technology usually inspires buyers' remorse. A recent study by Andersen Consulting reveals how much CRM capabilities are really worth. Below are 21 capabilities found in […]

Details

ISSN :
01637517
Volume :
152
Issue :
7
Database :
Gale General OneFile
Journal :
Sales & Marketing Management
Publication Type :
Periodical
Accession number :
edsgcl.63667993