Getting a grip on SLAs

The development of packet-switched public wide area network (WAN) services and the convergence of multiple traffic types onto these networks threatens to change the corporate networking environment. These changes have emerged to combat the declining performance of applications services. Product offerings available in the market range from sophisticated performance analysis software and reporting tools. Customers hope that these products will force providers to comply with their service-legal agreements.
Can you cope with SLAs and soaring costs for downtown? New tools may ease the pain. Two shifts in corporate networking are threatening the performance of networked applications: the transition [...]