Patients' Experiences, Expectations, and Satisfaction with Point-of-Care Electronic Documentation

A recent addition to the health care landscape is the electronic health record. With this technology moving to the bedside, more assessments and patient data are inputted by the nurse, at the point of care. Little is known about the impact point-of-care electronic documentation has on the patient experience. A qualitative research design was used to explore the hospitalized adult patient's experience during point-of-care electronic documentation. One-on-one, semi-structured, in-depth interviews were conducted; interview data were transcribed verbatim and analyzed using thematic content analysis. Study findings were incorporated into developing a four-stage process for clinicians to use during point-of-care electronic documentation.
Patient satisfaction has increasingly become an important outcome measure in evaluating the quality of care services provided to patients. Milutinovic', Simin, Brkic', and Brkic' (2012) noted that patient satisfaction with [...]