Long-term sociotechnical systems change in a computer operations department

The issue of applicability of sociotechnical systems (STS) to different settings is investigated by focusing on the long-term STS organizational change in a computer operations environment. The longevity of STS designs is reviewed, and the development of the design in a computer operations department case study is discussed, including problematic training programs, the activities of shift supervisors, and results over a seven-year period (ending in 1985). This documentation of an STS design indicates that long-term success is possible, that STS theories are applicable in white-collar settings, and that large-scale employee participation can help ensure success.