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Service with a smile--or from a screen? How technology helps and hinders the customer experience
- Source :
- FoodService Director. September 1, 2016, p32, 6 p.
- Publication Year :
- 2016
-
Abstract
- Peter Ziolkowski has a special distaste for unnecessary technology. One of his past employers, a B&I operation, installed a $25,000 self ordering kiosk--and it proved a complete flop. 'No one [...]
Details
- Language :
- English
- ISSN :
- 08977208
- Database :
- Gale General OneFile
- Journal :
- FoodService Director
- Publication Type :
- Periodical
- Accession number :
- edsgcl.463512024