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Rate-based daily arrival process models with application to call centers
- Source :
- Operations Research. March-April, 2016, Vol. 64 Issue 2, p510, 18 p.
- Publication Year :
- 2016
-
Abstract
- We propose, develop, and compare new stochastic models for the daily arrival rate in a call center. Following standard practice, the day is divided into time periods of equal length [...]
Details
- Language :
- English
- ISSN :
- 0030364X
- Volume :
- 64
- Issue :
- 2
- Database :
- Gale General OneFile
- Journal :
- Operations Research
- Publication Type :
- Periodical
- Accession number :
- edsgcl.453292391
- Full Text :
- https://doi.org/10.1287/opre.2016.1484