Looking afield: debt collection tips hospitals can borrow from banks: hospitals can take a lesson from banks in debt collection by maintaining collections activities in-house for as long as practical, with a focus on delivering excellent customer service

Authors :: Klein, Larry
Shelton, Greg
Source :: Healthcare Financial Management. September, 2015, Vol. 69 Issue 9, p56, 9 p.
Publication Year :: 2015
Abstract: When Southwest Airlines was a fledgling company, it struggled with finding a way to outpace other airlines in a competitive environment. Legendary CEO Herb Kelleher believed Southwest could gain a [...]

Subjects :: Hospitals -- Finance -- Customer relations -- United States
Collection (Accounting) -- Methods
Customer service -- Models
Banking industry -- Customer relations -- Models
Support services
Company financing
Customer service
Banking industry
Business
Health care industry

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