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Service-level variability of inbound call centers
- Source :
- Manufacturing & Service Operations Management. Summer, 2012, Vol. 14 Issue 3, p402, 12 p.
- Publication Year :
- 2012
-
Abstract
- In practice, call center service levels are reported over periods of finite length that are usually no longer than 24 hours. In such small periods the service level has a [...]
Details
- Language :
- English
- ISSN :
- 15234614
- Volume :
- 14
- Issue :
- 3
- Database :
- Gale General OneFile
- Journal :
- Manufacturing & Service Operations Management
- Publication Type :
- Academic Journal
- Accession number :
- edsgcl.297830263