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Customers' Actions Speak Louder than Intentions for Banks, Research Group Says

Authors :
Quittner, Jeremy
Source :
American Banker. June 28, 2012, Vol. 177 Issue 100
Publication Year :
2012

Abstract

Byline: Jeremy Quittner Aite Group has developed what it says is a better metric for calculating customer likelihood to buy products and services from banks than a broader business metric [...]

Details

Language :
English
ISSN :
00027561
Volume :
177
Issue :
100
Database :
Gale General OneFile
Journal :
American Banker
Publication Type :
Periodical
Accession number :
edsgcl.294621818