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Customer service as a growth engine; companies shift more resources to help staffers who deal with public to reduce frustrations and improve loyalty
- Source :
- The Wall Street Journal Eastern Edition. June 7, 2010, pB6, 1 p.
- Publication Year :
- 2010
- Subjects :
- Walgreen Co. -- Officials and employees
Walgreen Co. -- Training
Walgreen Co. -- Customer relations
Comcast Corp. -- Customer relations
American Express Co. -- Customer relations
Customer relationship management -- Forecasts and trends
Customer service -- Standards
Drugstores -- Officials and employees
Drugstores -- Training
Drugstores -- Customer relations
Workers -- Training
Workers -- Customer relations
Cable television broadcasting industry -- Customer relations
Financial services industry -- Customer relations
Customer relationship management
Customer service
Support services
Financial services industry
Market trend/market analysis
News, opinion and commentary
Subjects
Details
- Language :
- English
- ISSN :
- 00999660
- Database :
- Gale General OneFile
- Journal :
- The Wall Street Journal Eastern Edition
- Publication Type :
- News
- Accession number :
- edsgcl.228277955