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Stretching the narrow band

Authors :
Howard, Jr., Clifford J.
Source :
Internal Auditor. April 1998, Vol. 55 Issue 2, p64, 5 p.
Publication Year :
1998

Abstract

Identifying customers and measuring their satisfaction are essential for success in any function. Here's how one internal audit department changed its customer service philosophy and practice. Five years ago Berkshire [...]

Subjects

Subjects :
Berkshire Life Insurance Co. -- Accounting and auditing
Life insurance -- Case studies
Internal auditing -- Case studies
Accounting -- Case studies
Insurance industry -- Accounting and auditing -- Case studies
Customer relations -- Case studies
Customer service -- Case studies
Banking, finance and accounting industries
Business
Support services
Customer service
Insurance industry
Accounting and auditing
Case studies

Details

Language :
English
ISSN :
00205745
Volume :
55
Issue :
2
Database :
Gale General OneFile
Journal :
Internal Auditor
Publication Type :
Periodical
Accession number :
edsgcl.20860215

Tools

Authors Abstract Subjects Details