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Disconfirmation of Expectation and Satisfaction with a Retail Service

Authors :
Swan, J.E.
Trawick, I.F.
Source :
Journal of Retailing. Fall, 1981, Vol. 57, p49-67
Publication Year :
1981

Subjects

Subjects :
Restaurants
Retail industry -- MARKETING
Consumers -- Psychological aspects
Retail industry

Details

ISSN :
00224359
Volume :
57
Database :
Gale General OneFile
Journal :
Journal of Retailing
Publication Type :
Periodical
Accession number :
edsgcl.2050898

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Authors Abstract Subjects Details