Back to Search
Start Over
The Baldrige Award: one step in Xerox's quest for excellence
- Source :
- Quality Progress. June, 1997, Vol. 30 Issue 6, p39, 4 p.
- Publication Year :
- 1997
-
Abstract
- Xerox has continuously pursued total customer satisfaction through quality improvement since winning the Malcolm Baldrige National Quality Award in 1989. Several initiatives have been developed to achieve company objectives and foster customer relationships. The company's total satisfaction guarantee on a three-year planning process called Xerox 2000 aims to ensure the company's future success by focusing on strategies in increasing employee empowerment and facilitating decision-making processes.
- Subjects :
- Xerox Corp. -- Management
Malcolm Baldrige National Quality Award -- Evaluation
Office equipment and supplies industry -- Management
Business success -- Evaluation
Total quality management -- Methods
Customer satisfaction -- Methods
Business
Economics
Engineering and manufacturing industries
Subjects
Details
- ISSN :
- 0033524X
- Volume :
- 30
- Issue :
- 6
- Database :
- Gale General OneFile
- Journal :
- Quality Progress
- Publication Type :
- Periodical
- Accession number :
- edsgcl.20009290