Listen up

An informal test of customer service representatives at fast food chains revealed a very uneven standard of dealing with dissatisfied customers. Many chains need to dramatically improve their customer service departments, or do a better job training their representatives and informing others about their role. Jack in the Box had the best service, which was courteous and followed-up immediately with coupons, while others, including Blimpies and Au Bon Pain, failed to respond satisfactorily.
Everyone talks about pleasing guests, so we decided to put their sincerity to a test. Here's what happened when RB challenged the customer-service departments of 20 chains. SHE WAS AU [...]