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Putting the service-profit chain to work
- Source :
- Harvard Business Review. July-August, 2008, Vol. 86 Issue 7-8, p118, 11 p.
- Publication Year :
- 2008
-
Abstract
- The article, originally published in 1994, discusses how to foster profitability in service businesses. Topics include the link between employee satisfaction and customer satisfaction, internal service quality, external service value, and revenue growth.
Details
- Language :
- English
- ISSN :
- 00178012
- Volume :
- 86
- Issue :
- 7-8
- Database :
- Gale General OneFile
- Journal :
- Harvard Business Review
- Publication Type :
- Academic Journal
- Accession number :
- edsgcl.182071255