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Yearning for e-learning? the pros and cons of the virtual classroom for your call center

Authors :
Reynolds, Penny
Source :
Customer Interaction Solutions. June, 2008, Vol. 27 Issue 1, p36, 2 p.
Publication Year :
2008

Abstract

Call center professionals today face a mind-numbing array of training choices. You can choose from dozens of traditional classroom seminars on a wide variety of topics. Or take a class […]

Details

Language :
English
ISSN :
15333078
Volume :
27
Issue :
1
Database :
Gale General OneFile
Journal :
Customer Interaction Solutions
Publication Type :
Periodical
Accession number :
edsgcl.180638528