PBX market perks up

The private branch exchanges (PBX) market in 1995 has experienced a 10% growth from 1994 revenues due to increased call center and networking needs by more customers. A strong call center demand and more penetration of computer-telephony integration applications and options are predicted for 1996. Most PBX vendors have maintained their market rank, with only Nortel posting doubled market share during the mid-1980s. Despite its lack of a national direct sales/service distribution channel and a relatively outdated product architecture, Nortel remains the premier marketer in the industry.
The PBX business continued to grow during the past year. Newly installed and upgraded system station shipments within the U.S. rose by about 7.5 percent from 1994 to an estimated [...]