Systematic improvement in service quality through TRIZ methodology: an exploratory study

Authors :: Chao-Ton Su
Chin-Sen Lin
Tai-Lin Chiang
Source :: Total Quality Management & Business Excellence. March-April, 2008, Vol. 19 Issue 3-4, p223, 21 p.
Publication Year :: 2008
Abstract: Theory of Inventive Problem Solving or TRIZ is a methodology developed by Genrich Altshuller. The problem-solving methodology, widely used in the technology field, was applied in the services industry. A systematic framework comprising of eight stages is developed following the inventive TRIZ concept.

Subjects :: Services industry -- Quality management
Problem solving -- Methods
Business
Business, general

Tools