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The morphing of customer service

Authors :
Romano, Catherine
Source :
Management Review. December 1995, Vol. 84 Issue 12, p13, 6 p.
Publication Year :
1995

Abstract

Are you getting the results you want out of your customer service initiatives? Here's why so many earnest companies fail to produce loyal customers in the end. Are your customers [...]

Details

Language :
English
ISSN :
00251895
Volume :
84
Issue :
12
Database :
Gale General OneFile
Journal :
Management Review
Publication Type :
Periodical
Accession number :
edsgcl.17804972