At the counter

Estee Lauder counters at a number of department stores around the US, Paris, France and London, England were visited in order to evaluate the sales techniques of the fragrance staff. Some sales peoples ignored the customer unless she was well-dressed. Other sales people did not have a good understanding of the scents they were selling or the way in which to offer customer service. A salesperson in Harvey Nichols in London, England, not only knew her products but was also enthusiastic about them.
NEW YORK - Estee Lauder keeps its lengthy roster of fragrances - the first, Youth Dew, was launched in 1953 - away from the fragrance bar. And to this day, [...]