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When good customer service rules go bad
- Source :
- American Salesman. August, 2007, Vol. 52 Issue 8, p24, 5 p.
- Publication Year :
- 2007
-
Abstract
- Tony did exactly as he was trained. He sent a hand-written thank you note to his customer. However, when his customer received it she was furious and tore it up […]
Details
- Language :
- English
- ISSN :
- 00030902
- Volume :
- 52
- Issue :
- 8
- Database :
- Gale General OneFile
- Journal :
- American Salesman
- Publication Type :
- Periodical
- Accession number :
- edsgcl.167889391