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Delivering 'value-added': Is your sales force meeting the customer's expectations?
- Source :
- American Salesman. Feb, 1995, Vol. v40 Issue n2, p11, 5 p.
- Publication Year :
- 1995
-
Abstract
- In 1970, a study was conducted that asked a large group of decisionmakers to rank the five most critical elements of their business relationship with a vendor. When the results […]
- Subjects :
- Customer service -- Management
Value added -- Management
Subjects
Details
- ISSN :
- 00030902
- Volume :
- v40
- Issue :
- n2
- Database :
- Gale General OneFile
- Journal :
- American Salesman
- Publication Type :
- Periodical
- Accession number :
- edsgcl.16578205