Car owners mystified by technology of today's autos, technicians believe

Source :: Aftermarket Business. Sept 1, 1994, Vol. 104 Issue 9, p1, 2 p.
Publication Year :: 1994
Abstract: US service technicians believe that the average consumer of the 1990s has limited knowledge of automobile maintenance and repair. The Second Annual Poll of the American Mechanic conducted by Valvoline Oil Co., in conjunction with the National Institute for Automotive Service Excellence, revealed that 84% of technicians feel owners will not have an easy time maintaining their cars. Other statistics reflecting technician's views on customer complaints and preference, maintenance, repairs and car features are presented.<br />DOES THE AVERAGE consumer really know how to change a windshield wiper blade? According to many of the nation's service technicians...no. Eighty-four percent of the technicians surveyed in the Second [...]