When friendly advice is not enough

Mrs P's pharmacy has survived in a secondary position as a result of loyal customers and her first class service. The pharmacy joined its pet food and pharmacy businesses together two years ago, and the split is currently 60:40 in favour of humans. Since the refurbishment, pet food sales have remained stable, while pharmacy sales have grown by 40%. The shop currently dispenses over 4,000 items per month, and details of how low till takings could be boosted are given.