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How does workplace fun impact employee perceptions of customer service quality?
- Source :
- Journal of Leadership & Organizational Studies. Winter 2006, Vol. 13 Issue 2, p2, 12 p.
- Publication Year :
- 2006
-
Abstract
- This study examined the link between workplace fun, employee satisfaction, and perceptions of customer service quality. Our results showed that employees who experienced fun in the workplace had greater satisfaction [...]
- Subjects :
- Work environment -- Management -- Psychological aspects -- Forecasts and trends
Customer satisfaction -- Management -- Forecasts and trends -- Psychological aspects
Labor supply -- Psychological aspects -- Forecasts and trends
Job satisfaction -- Forecasts and trends -- Psychological aspects
Business, general
Business
Education
Company business management
Market trend/market analysis
Management
Psychological aspects
Forecasts and trends
Subjects
Details
- Language :
- English
- ISSN :
- 15480518
- Volume :
- 13
- Issue :
- 2
- Database :
- Gale General OneFile
- Journal :
- Journal of Leadership & Organizational Studies
- Publication Type :
- Academic Journal
- Accession number :
- edsgcl.156481710