Successful reengineering through IT investment

Process reengineering involves the reconceptualization and transformation of work flows with the aid of information technology. Reengineering may fail if the management is unable to rethink work processes, insists upon a hierarchical organization structure, uses technology that is not integrated and fails to develop an information structure. A successful approach to reengineering involves gaining sponsorship within the organization, promoting cross-functionality among information systems and redesigning work processes.