Review system supports customer focus

The Performance Review and Development System designed by St. Luke's Hospitals MeritCare strengthens the company's corporate commitment by actively involving the reviewer and the reviewee in the performance review process. The Fargo, ND-based tertiary care hospital redesigned the review system and integrated behavioral measures into all performance appraisals. The resulting system thus distinguishes and rewards high quality performance.
St. Luke's Hospitals MeritCare developed an appraisal system that reinforces its corporate commitment by actively involving the reviewer and reviewee. As corporate change accelerates, organizations may measure and reward behaviors [...]