Well-designed performance measurement is the strongest tool for controlling your business objectives

Performance measurements which focus on processes rather than solely on financial aspects can provide an effective strategy to control business operations. This enables companies to achieve their goals by concentrating on relevant processes which will ensure success and improve performance. It also provides a means for management to communicate its goals to all organizational levels and encourage employee support for the comapany's objectives.
Traditional measures as applied to manufacturing, for example, are helpful in understanding performance but they may not be appropriate for use throughout the organization. Experience shows that inappropriate measures prompt [...]