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An empirical analysis of customer-oriented service activities in the Taiwanese public sector
- Source :
- Total Quality Management & Business Excellence. Sept, 2005, Vol. 16 Issue 7, p887, 15 p.
- Publication Year :
- 2005
-
Abstract
- The performance of customer-oriented service activities in the Taiwanese public sector is examined with the help of a customer-oriented service-enhancement system (COSES) model. Significant performance gaps were observed in the design and management of service systems in the organizations.
Details
- Language :
- English
- ISSN :
- 14783363
- Volume :
- 16
- Issue :
- 7
- Database :
- Gale General OneFile
- Journal :
- Total Quality Management & Business Excellence
- Publication Type :
- Periodical
- Accession number :
- edsgcl.142137146