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Using VoIP to compete
- Source :
- Harvard Business Review. Sept, 2005, Vol. 83 Issue 9, p140, 8 p.
- Publication Year :
- 2005
-
Abstract
- Voice over Internet protocol is a primary tool for innovations in coordinating information, employees, and clients. Its roles in business communication, brand building, customer service, productivity improvement, and strategic planning are described.
- Subjects :
- Customer service -- Technology application
Customer service -- Management
Strategic planning (Business) -- Technology application
Strategic planning (Business) -- Management
Information management -- Technology application
Information management -- Comparative analysis
VoIP (Network protocol) -- Usage
Customer service
Support services
Information accessibility
Voice over IP
Company business management
Technology application
Business
Business, general
Subjects
Details
- Language :
- English
- ISSN :
- 00178012
- Volume :
- 83
- Issue :
- 9
- Database :
- Gale General OneFile
- Journal :
- Harvard Business Review
- Publication Type :
- Academic Journal
- Accession number :
- edsgcl.135981543