Learning the Harding way: cruise spa and retail concessionaire Harding Brothers has made a big investment in training, starting with the opening of its academy in August 2004. The benefits to passenger satisfaction and onboard revenues are already evident, insists director Harold Gittelmon

Harding Brothers director Harold Gittelmon believes that the age-old retail truism that 'people buy from people' applies more to cruises than to any other channel. An airport retailer may have [...]