SHOP WATCH; WHEN FN'S UNDERCOVER CREW SHOPPED FIVE HIGH-END DEPARTMENT STORES FOR SEXY, CHIC SHOES, THEY FOUND THE SERVICE OFTEN DIDN'T MEASURE UP TO THE BILLING -- DESPITE FIRST-RATE REPUTATIONS FOR STYLE AND SELECTION

A heady selection of ultrahigh wedges, stone-encrusted stilettos and elegant suede pumps could dazzle even the most jaded of shoppers that frequent the country's best high-end department stores. But ask [...]