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Making Call Centers Work For Customers and Staff
- Source :
- American Banker. Nov 17, 2004, Vol. 169 Issue 221, 4a
- Publication Year :
- 2004
-
Abstract
- What does U.S. Bancorp have in common with International Business Machines Corp.? For one thing, both rely heavily on their call center employees - not just to take care of [...]
- Subjects :
- U.S. Bancorp (Minneapolis, Minnesota) -- Customer relations
U.S. Bancorp (Minneapolis, Minnesota) -- Management
KeyCorp. -- Customer relations
KeyCorp. -- Management
Bank employees -- Training
Customer relations -- Management
Customer relations -- Technology application
Banking industry -- Customer relations
Banking industry -- Management
Banking industry -- User statistics
Call centers -- Management
Banking industry
Company business management
Technology application
Banking, finance and accounting industries
Business
Economics
Subjects
Details
- Language :
- English
- ISSN :
- 00027561
- Volume :
- 169
- Issue :
- 221
- Database :
- Gale General OneFile
- Journal :
- American Banker
- Publication Type :
- Periodical
- Accession number :
- edsgcl.124751067