What outsourcing tells us about banking

A growing movement by banks to outsource their data processing is evidence that cost control and performance are a greater strategic asset than having an in-house department. Data processing managers are being forced into greater competition with outside service bureaus. Consequently, managers must attain higher performance standards to recapture their natural advantage as an in-house provider.
Just as the physician examines the patient for symptoms of a malady, let us look at the trend toward outsourcing as a symptom of a more significant process occuring in [...]