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Can excellent customer service lead to failure?

Authors :
Elliott, Peter J.
Source :
Rural Telecommunications. July-August, 2004, Vol. 23 Issue 4, p54, 3 p.
Publication Year :
2004

Abstract

What do insurance and telecommunications companies have in common? This is a loaded question; at the root of both types of businesses exist many of the same foundations and principals. [...]

Details

Language :
English
ISSN :
07442548
Volume :
23
Issue :
4
Database :
Gale General OneFile
Journal :
Rural Telecommunications
Publication Type :
Periodical
Accession number :
edsgcl.120098544