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Good call

Authors :
Higgs, Malcolm
Source :
People Management. Jan 23, 2003, Vol. 9 Issue 2, p48, 49 p.
Publication Year :
2003

Abstract

Retention problems in call centers led three organizations to look at character traits that are well suited to that work. A study using the Higgs and Dulewicz emotional intelligence questionnaire, is discussed.

Subjects

Subjects :
Call centers -- Human resource management
Employee retention -- Evaluation
Human resource management
Company personnel management
Business
Human resources and labor relations

Details

Language :
English
ISSN :
13586297
Volume :
9
Issue :
2
Database :
Gale General OneFile
Journal :
People Management
Publication Type :
Periodical
Accession number :
edsgcl.118771319

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