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Customer service is more than a department: reacting to problems is only half the function; be proactive!
- Source :
- Industrial Distribution. Oct, 2003, Vol. 92 Issue 10, p70, 1 p.
- Publication Year :
- 2003
-
Abstract
- IS CUSTOMER SERVICE A DEPARTMENT or a philosophy in your company? When I ask people in seminars to define customer service, I hear things like, 'The customer has a problem [...]
Details
- Language :
- English
- ISSN :
- 00198153
- Volume :
- 92
- Issue :
- 10
- Database :
- Gale General OneFile
- Journal :
- Industrial Distribution
- Publication Type :
- Periodical
- Accession number :
- edsgcl.109355775