Patient satisfaction depends on staff morale: ED manager who scores high shares tips

Source :: Hospital Peer Review. Sept, 2003, Vol. 28 Issue 9, p124, 3 p.
Publication Year :: 2003
Abstract: If you want to improve your patient satisfaction ratings, don't start by looking at how happy your patients are. Start by looking at satisfaction levels among your staff. That's the [...]

Subjects :: Employee morale -- Comparative analysis
Hospitals -- Human resource management
Patient satisfaction -- Management
Hospitals -- United States
Company personnel management
Company business management
Business
Health care industry

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