La atención al usuario en la biblioteca pública virtual : estrategias y recursos utilizados

User support has become a question of extreme importance in the management present of the services that offer the public libraries. To adopt new formulas and strategies in the attention and improvement of services it is fundamental to accurating clients and to be able to satisfy its necessities with information. This communication will analyze main tendencies and strategies of improvement in user support in public libraries and it will offer outstanding examples of how these institutions take care of the users in its seats Web from a series of resources and/or established strategies beforehand, that they go of most basic to the most advanced.