Resiliencia de servicios bibliotecarios en el área tecnológica

Due to the speed and magnitude of the changes in the technological information field, resilience is important for the services provided in that area. It implies the ability to reinvent strategies and service models as circumstances change. It can occur at different levels: personal, group, community, organizational, etc. For this reason it is a relevant concept for libraries that are run by a single person, as well as for the largest units and information networks in which several people work, or for the organization in which a library is inserted. Resilience is closely related to the ethos of service; it allows to act appropriately in the face of opportunities as well as in the face of challenges, including crises and unexpected disruptions. It has maturity levels, related to different capacities: in the short term, maintain the usual services; change and adapt in the medium term; over longer periods, shape the internal environment and even influence the transformation of the external one. It is more a capacity or a process than a stable characteristic; there are fundamental elements that support it, such as situational awareness, the management of key vulnerabilities and the emotional consequences of changes, shared fundamental values, the ability to learn and adapt, the availability of resources, etc. It manifests itself in times of changes, challenges or crises, but there are ways to prepare to promote it. Norms that address this problem have been recently published, among which ISO 22316: 2017 stands out. The concept of resilience can also be misunderstood or instrumentalized for improper purposes, such as systematically denying the provision of necessary elements or pretending to justify precarious working conditions, so it is very important to study carefully the processes that supposedly involve it.