Cite
Successful Customer Relationship Marketing : New Thinking, New Strategies, New Tools for Getting Closer to Your Customers
MLA
Foss, Bryan, and Merlin Stone. Successful Customer Relationship Marketing : New Thinking, New Strategies, New Tools for Getting Closer to Your Customers. Kogan Page, 2001. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsebk&AN=81162&authtype=sso&custid=ns315887.
APA
Foss, B., & Stone, M. (2001). Successful Customer Relationship Marketing : New Thinking, New Strategies, New Tools for Getting Closer to Your Customers. Kogan Page.
Chicago
Foss, Bryan, and Merlin Stone. 2001. Successful Customer Relationship Marketing : New Thinking, New Strategies, New Tools for Getting Closer to Your Customers. London: Kogan Page. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsebk&AN=81162&authtype=sso&custid=ns315887.