Cite
Connected CRM : Implementing a Data-Driven, Customer-Centric Business Strategy
MLA
David S. Williams. Connected CRM : Implementing a Data-Driven, Customer-Centric Business Strategy. Wiley, 2014. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsebk&AN=707201&authtype=sso&custid=ns315887.
APA
David S. Williams. (2014). Connected CRM : Implementing a Data-Driven, Customer-Centric Business Strategy. Wiley.
Chicago
David S. Williams. 2014. Connected CRM : Implementing a Data-Driven, Customer-Centric Business Strategy. Hoboken, New Jersey: Wiley. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edsebk&AN=707201&authtype=sso&custid=ns315887.