Customer Experience : 29 Most Asked Questions - What You Need to Know

There has never been a Customer Experience Guide like this. It contains 29 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Customer Experience. A quick look inside of some of the subjects covered: Virtual queue - Comparison of queuing options, Social software - Commercial social networks, Jeffrey Rayport - Career, ISO 9000 - Effectiveness, Ericsson - Business Unit Support Solutions, Netflix - Profiles, Consumer-generated advertising, Customer engagement - Definition, Get a Mac - Web-exclusive campaign, Bharti Airtel Network Experience Centre, Customer experience transformation, Strategic management - Competitive advantage, Quality (business) - Customers, Virtual queue - FIFO|First In, First Out Queuing vs. Scheduled Queuing, Interactive Voice Response - Typical uses, Virtual queue - Impact, Mobile banking - Future functionalities in mobile banking, Amdocs, Medallia, Open Text Corporation - Products, DataWind - Content, applications and advertising based Partnerships, Employee experience management, Integrated marketing communications - Model & Stages, Mobile commerce - History, Carrier IQ - Distribution, Digital signage - Market and applications, Word of mouth - Word-of-mouth marketing, Pinterest Business pages, and much more...