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Serviceology for Services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings
- Publication Year :
- 2020
-
Abstract
- This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Details
- Language :
- English
- ISBNs :
- 9789811531170 and 9789811531187
- Volume :
- 01189
- Database :
- eBook Index
- Journal :
- Serviceology for Services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings
- Publication Type :
- eBook
- Accession number :
- 2665419