The Keys to Conflict Resolution : Proven Methods of Settling Disputes Voluntarily

In The Keys to Conflict Resolution, Ted Kheel details the workings of negotiation, mediation and arbitration: the voluntary techniques of conflict resolution. In easy-to-follow language, citing examples from his own experience, he shows how the techniques can be used to produce positive results in all types of disputes. In basic, straightforward prose he lays out the Ten Commandments for mediators, arbitrators and negotiators: guidelines for generals as well as foot soldiers on the battlefield of conflict resolution - and for those of us who merely want to convince the neighbor to mow the lawn at a normal hour.