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Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance

Authors :
Benson P. Shapiro
Benson P. Shapiro
Publication Year :
1997

Abstract

Provides an integrated framework for creating customer value and managing the firm profitably. Focuses on the use of product/service line management and effective customer service to achieve customer satisfaction and high profitability.

Details

Language :
English
Database :
eBook Index
Journal :
Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance
Publication Type :
eBook
Accession number :
2302547