Organisational Diagnosis : Tools and Applications for Practitioners and Researchers

The highly experienced and knowledgeable authors of Organisational Diagnosis provide the reader with the necessary advice, tools and applications to conduct a successful organisational diagnosis. Readers will come to understand how to diagnose concerns/problems and leverage untapped possibilities in the organisation in order to improve and be successful in a competitive, fast-changing world. The book consists of 13 chapters, which covers the core concepts in conducting an organisational diagnosis. Content includes: • Planning and coordinating an organisational diagnosis • Preparing and involving all stakeholders • Developing and sourcing assessment instruments • Survey administration process • Data gathering in groups – an inclusive way of gathering • Analysing and interpretation of results • Follow-up process – clarifying survey results • Report writing and feedback • Action planning and learning • Conducting multicultural research insights gained from theory and practice • The organisational and psychological impact of Organisational Diagnosis • Ethical and privacy considerations for research ABOUT THE EDITORS: Prof Nico Martins is presently with the Department of Industrial Psychology at the University of South Africa (Unisa, since 1995) and specialises in the field of organisational psychology. His fields of expertise are organisational development and change. Dr Ellen Caroline Martins is an inter-disciplinary researcher and author who has published 19 articles, five chapters in books, mostly as first author, and has presented papers at eight international conferences and a number of South African conferences. Her work focuses on knowledge retention, surveys and research methodology, organisational culture, creativity and innovation, and age generation groups. Dr Rica Viljoen is the managing director of Mandala Consulting, a niche organisational development company that specialises in transformational processes, organisational research and spiral dynamics. She is a master organisational development practitioner who focuses on large-scale organisational change and development. She is a senior research fellow at the University of Johannesburg and is adjunct faculty at the Henley Business School, South Africa. Her research has been published and presented internationally, and has reached more than 42 countries