Modelling Key Drivers of Employee Behaviour for Personal and Professional Excellence

Alpana Agarwal,1 Divina Raghav2 1Symbiosis Centre for Management Studies, Noida Campus, Symbiosis International (Deemed University), Pune, India; 2Career Transition Coach, Randstad RiseSmart, Noida, Uttar Pradesh, IndiaCorrespondence: Alpana Agarwal, Email alpana.agarwal@scmsnoida.ac.inIntroduction: Though, having right set of behavioural skills is always been a priority of all organizations, nevertheless, today’s organizations are investing too much on behavioural skill training to safeguard their brand value, bring-up the work culture, maintaining reputation, etc. Behavioural skills plays a vital role in personal development and well-being at student level also. This paper identifies and analyzes the fourteen behavioural skills which are vital in the personal and professional excellence development of a student.Methods: Exhaustive literature review is done and expert opinions are taken to determine the behavioural skills. Interpretive Structural Modelling is performed to analyze and prioritize these skills into strategic, operational and performance outcomes.Results: Behavioral skills are not only depicted in ones’ actions but also determines thought process and attitude of a person. Result of this research shows that time management, emotional intelligence, self-development, resilience, multitasking, and open mindedness of an individual are the key behavioural skills that trigger most behaviours and eventually influences the effectiveness of management of personal and professional life.Discussion: Every job requires specific skills to perform. There are certain skills that must be possessed by every student irrespective of the discipline. It include behavioural skills like human values, resilience, multitasking, communication, etc. Research on behavioral skills and its importance are available in literature. However, the literature is lacking in explaining the interplay of these skills in driving personal and professional journey of an individual. Such skills may not be mentioned in the recruitment advertisements but are vital to perform well.Keywords: behavioural skills, interpretive structural modelling, ISM, personal excellence, professional excellence, MICMAC analysis